Job Title Customer Care Representative
Department: Customer Relations
Location: Enugu, Portharcourt, Ikoyi, Kano and Kaduna
Job Description: Resolve Customer Queries
• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
• Follow through on customer queries ensuring prompt resolution and feedback
• Escalate and route customer issues to the relevant process operators
• Perform necessary system transactions related to customer request
• Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
Promote Company Products and Services
• Market MTN products and services to current and potential customers
• Provide advice to customers on what package(s) will suit their needs
• Enlighten and educate customers on new products and initiatives within MTN
• Educate customer on use of products and services
• Provide information regarding account or product enquiries
Reports
• Document actions taken to resolve client problems.
• Generate periodic reports and other ad-hoc reports as requested by team lead
• Combine customer care, sales, and routine administrative tasks
Qualification: First Degree
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